Contact CS Kaiyuan Game

Where to write

[email protected]

One address for everything. It reaches a person, not a ticket queue.

Press and partnerships

Use the same address and put the word partnership in the subject line. Please read the commercial links section of the editorial policy first, because it will save both of us a round trip.

When you will hear back

We reply by email only, usually inside two working days. There is no phone number, and that is deliberate rather than an oversight.

How to write a useful message

The more specific your message, the faster the answer.

• Lead with the question. Context is useful, but not first.
• Paste the address of the page you are writing about, and the sentence that prompted the message.
• If a page looks broken, say which browser and which device, and send a screenshot if you can.

Corrections and complaints

Complaints about accuracy get priority over everything else in the inbox. Be specific rather than gentle. The rules we follow when fixing something are in the editorial policy.

Outside what we can help with

We cannot recover an account for you, act as a go between with a third party service, or give advice tailored to your personal circumstances. CS Kaiyuan Game publishes general information about the subject, and the legal notice explains where that line sits.